Legal Protection for Consumers in E-Ticketing Transactions: A Study on Pending Payments and Delayed Ticket Confirmations in the Day6 Concert
Article Sidebar
Main Article Content
Abstract
This study aims to examine the legal protections available to consumers in e-ticketing transactions, particularly in instances of issues such as delayed payments and confirmation of electronic tickets. The focus is on the case of the DAY6 3rd World Tour "Forever Young" concert in Jakarta, organized by the Mecimapro promoter, where numerous consumers encountered technical difficulties on the ticket sales platform, especially during payment and ticket confirmation. The research employs a normative juridical methodology, utilizing an analytical approach to Law Number 8 of 1999 on Consumer Protection (UUPK) and Law Number 1 of 2024 regarding Amendments to the ITE Law. The findings indicate that the promoters' handling of these issues did not fully align with the consumer protection principles outlined in the legislation. Indicators of inadequate implementation include a lack of accountability, insufficient information disclosure, and slow responses to consumer complaints. This research underscores the necessity for enhanced oversight, increased accountability among digital business operators, and the effective implementation of consumer complaint mechanisms.
Article Details
Section
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
How to Cite
References
Afifa, Naura, Louisa Tindangen, Sylvana Murni, and Deborah Hutabarat. “PERTANGGUNGJAWABAN PELAKU USAHA BERDENDANG BERGOYANG FESTIVAL 2022 ATAS KETIDAKSESUAIAN JANJI MENURUT UNDANG-UNDANG PERLINDUNGAN KONSUMEN” 4, no. 3 (2023): 576–85.
Aldi Saputra, Hendrik, and Benhard Kurniawan Pasaribu. “PERTANGGUNG JAWABAN PANITIA PENYELENGGARA KONSER MUSIK TERHADAP PENONTON YANG MEMBELI TIKET SECARA ONLINE.” Pertanggung Jawaban Panitial. Vol. 7, n.d.
Ariningsih, Puji, and Alva Hendi Muhammad. “Quality Evaluation of Ticketing Management System Using ISO/IEC25010:2023 Standards and AHP Method.” Journal : Information Technology Journal 6, no. 2 (2024).
“Bilᶻ???? ???? .ᐟ Di X.” Accessed June 10, 2025. https://x.com/sparklescloud/status/1876585635005546887?t=lN7i43ul1Gza1rlZb6_3vw&s=19.
“DAY6 3RD WORLD TOUR [FOREVER YOUNG] in JAKARTA 2025 - Mecimapro.” Accessed June 10, 2025. https://mecimapro.com/event/day6-3rd-world-tour-in-jakarta/.
“Peraturan Pemerintah Republik Indonesia Nomor 71 Tahun 2o19 Tentang Penyelenggaraan Sistem Dan Transaksi Elektronik (Lembaran Negara Republik Indonesia Tahun 2019 Nomor 185, Tambahan Lembaran Negara Republik Indonesia Nomor 6400),” n.d.
Persetujuan Bersama, Dengan. “UNDANG-UNDANG REPUBLIK INDONESIA NOMOR 1 TAHUN 2024 PERUBAHAN KEDUA ATAS UNDANG-UNDANG NOMOR 11 TAHUN 2OO8 TENTANG INFORMASI DAN TRANSAKSI ELEKTRONIK (Lembaran Negara Republik Indonesia Tahun 2024 Nomor 1 Tambahan Lembaran Negara Republik Indonesia Nomor 6905),” n.d.
Purnamasari, Hanifah, Neni Sri Imaniyati, and Makmur. “Perlindungan Hukum Bagi Pembeli Tiket Dalam Konser Musik KV Fest Yang Diselenggarakan Oleh Promotor Festival Kultvizion Berdasarkan Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen.” Bandung Conference Series: Law Studies 3, no. 1 (January 25, 2023).
Putra, Grahadi Purna. “Permasalahan Hukum Dalam Perlindungan Konsumen Terhadap Produk Digital: Tantangan Dan Solusi Di Era E-Commerce,” 2024.
Violiandar, Aloysia Gesya, and Harjono. “KEKUATAN PEMBUKTIAN E-MAIL SEBAGAI DIGITAL EVIDENCE MENURUT UU ITE,” 2024. https://doi.org/10.20961/jv.v12i3.84116.
Vira Nabila, Najwa. “Media Hukum Indonesia (MHI) Published by Yayasan Daarul Huda Krueng Mane Tindak Pidana Penipuan Oleh Promotor Penyelenggara Konser (Studi Kasus Konser We All Are One)” 2, no. 3 (n.d.): 466. https://doi.org/10.5281/zenodo.12533211.
Wihita, Karenina Maheswari. “Tanggung Jawab Bank X Terhadap Pembayaran Qris Yang Tertunda: Perspektif Hukum Perdata,” 2025.